Frequently Asked Questions

FlightFlyr is an online travel platform that helps customers search, compare, and book flights and other travel services. We work with airlines and travel suppliers to provide convenient booking options and travel assistance.

You can search for available flights on our website, select your preferred itinerary, provide passenger details, complete payment, and receive your booking confirmation through email.

No. FlightFlyr is a travel booking service provider. We assist customers with flight reservations and travel services, while the actual transportation service is provided by the airline.

Once your payment is successfully processed and your ticket is issued, you will receive a booking confirmation email containing your itinerary details and ticket information.

A reservation confirmation does not always mean a ticket has been issued. Please confirm that you have received your ticket confirmation before traveling.

Yes. You can book tickets for another traveler. However, you are responsible for providing accurate passenger information, including the correct spelling of names, dates of birth, and travel document details.

You may need to provide:

• Passenger full name as shown on travel documents
• Date of birth
• Contact information
• Passport or identification details for international travel
• Payment information
• Requirements may vary depending on the airline and destination

Changes may be possible depending on the airline's fare rules and ticket conditions. Some tickets allow changes with applicable fees, while others may be non-changeable.

Please contact our customer support team for assistance.

Seat selection availability depends on the airline. Some airlines allow free seat selection, while others may charge an additional fee.

You may select seats during booking or directly through the airline, depending on availability.

Yes, additional baggage may be available depending on the airline's policy. Additional baggage fees are determined by the airline and may vary based on route, fare type, and baggage allowance.

Yes. Depending on the available booking options, you may be able to complete a reservation without creating an account. However, creating an account may help you manage bookings and receive updates more easily.

FlightFlyr accepts commonly available payment methods shown during the checkout process. Available payment options may vary depending on your location and booking requirements.

Your payment is processed when you complete your booking. Ticket issuance depends on successful payment authorization and airline availability.

Payments may be declined for several reasons, including:

• Incorrect payment details
• Bank security restrictions
• Insufficient funds
• Card verification issues
• Fraud prevention checks

If your payment fails, you may try another payment method or contact your bank.

In some situations, payment processing may appear as multiple transactions, but the total amount charged will not exceed the final booking amount shown during checkout.

If you notice an unexpected charge, please contact our support team.

Cancellation depends on the airline's fare rules and ticket conditions. Some tickets may be refundable, while others may be non-refundable.

Please contact FlightFlyr as soon as possible if you need to cancel your booking.

A refund may be available if permitted by the airline or travel supplier. Refund eligibility depends on:

• Ticket type
• Airline rules
• Cancellation timing
• Applicable penalties and fees

FlightFlyr cannot guarantee refunds that are not approved by the supplier.

Once approved, refunds may take approximately 60 to 90 days depending on the airline, supplier, payment provider, and banking process.

The actual time may vary.

Service fees are generally non-refundable unless otherwise required by applicable law or specifically stated during booking.

If you do not appear for your scheduled flight without cancellation, your booking may be considered a "no-show." Most airlines do not provide refunds or credits for no-show passengers.

Travel date changes may be possible depending on airline rules, seat availability, and fare conditions. Additional airline penalties and fare differences may apply.

If an airline changes or cancels your flight, available options depend on the airline's policy. Options may include rebooking, travel credit, or refund where permitted.

FlightFlyr will assist you with available options.

Most airlines do not allow name transfers. Passenger name changes are subject to airline rules and may not always be permitted.

Baggage allowance depends on the airline, route, fare type, and ticket conditions. Please check your booking details or airline baggage policy for specific information.

Not always. Some airlines include baggage, while others charge separately. Any applicable baggage fees will depend on the airline's policy.

For lost, damaged, or delayed baggage, you should immediately contact the airline's baggage service department at the airport. The airline manages baggage claims and compensation.

Yes. International travelers are responsible for having valid passports, visas, and required travel documents before departure.

Requirements depend on your destination, nationality, and travel purpose.

Passengers are responsible for ensuring they have proper travel documents. FlightFlyr is not responsible for denied boarding or missed travel due to missing or incorrect documentation.

You can contact our customer support team through the contact details provided on our website.

Our team can assist with booking questions, changes, cancellations, and general travel support.

Yes. Our customer support team can assist with eligible requests such as itinerary questions, booking updates, and supplier-related communication.

Please ensure your email address and phone number are correct during booking. Important updates regarding your reservation may be sent through email or other available communication channels.