Cancellation & Refund Policy

At FlightFlyr, we understand that travel plans may change due to unexpected circumstances. Our goal is to provide a transparent and clear cancellation and refund process while following the rules and policies established by airlines, hotels, and other travel service providers.

This Cancellation and Refund Policy explains the terms applicable to bookings made through www.flightflyr.com and our customer service channels.

By making a reservation with FlightFlyr, you acknowledge and agree that cancellation, changes, refunds, and credits are subject to the applicable rules and restrictions of the airline, hotel, or travel supplier providing the service.

General Cancellation Policy

Most airline tickets, hotel reservations, vacation packages, rental car bookings, and other travel services may be subject to supplier cancellation restrictions. Many fares and travel products are non-refundable unless otherwise permitted by the applicable supplier rules.

Please review the fare conditions, cancellation terms, and restrictions before completing your booking.

FlightFlyr does not guarantee approval of any cancellation or refund request. All refund eligibility is determined by the applicable airline, hotel, or travel service provider.

Cancellation Within 24 Hours

Some airline tickets may qualify for cancellation within 24 hours of booking, depending on airline rules, ticket type, destination, and applicable regulations.

If eligible, cancellation requests must be submitted within the permitted timeframe and before the deadline specified by the airline or supplier.

Any service fees charged by FlightFlyr may be non-refundable unless otherwise required by applicable law.

Cancellation Request Requirements

To request a cancellation:

• Cancellation requests must be submitted before the scheduled departure time of the first travel segment
• Requests should be made through FlightFlyr customer support channels
• Additional verification may be required to protect customer privacy and prevent unauthorized requests
• The passenger may be required to provide booking details, identification information, or supporting documents
• Submitting a cancellation request does not automatically guarantee a refund

Airline and Supplier Rules

All cancellations and refunds are subject to:

• Airline fare rules
• Hotel cancellation policies
• Travel supplier terms and conditions
• Availability of refund or waiver options
• Some airlines or suppliers may allow:
• Full refunds
• Partial refunds
• Travel credits
• Rebooking options
• Refunds after deduction of penalties and applicable fees
• FlightFlyr is not responsible for supplier decisions regarding refund approvals, penalties, credits, or processing timelines

Non-Refundable Bookings

Certain bookings may be completely non-refundable, including but not limited to:

• Promotional airline fares
• Basic economy or restricted fares
• Special discounted tickets
• Certain hotel reservations
• Prepaid travel services
• Low-cost carrier bookings
• For non-refundable bookings, refunds may only be possible if the airline or supplier provides an exception or waiver

No-Show Policy

A "No-Show" occurs when a passenger fails to check in, board the flight, or use the booked service without notifying the airline or supplier within the required timeframe.

No-show bookings are generally not eligible for refunds or waivers.

Passengers are responsible for contacting FlightFlyr or the applicable supplier before departure if they are unable to travel.

Refund Eligibility

A refund may be processed only when:

• The airline or supplier fare rules allow cancellation and refund
• The passenger is not considered a no-show
• The supplier approves the refund request
• Any required waiver has been obtained from the supplier
• FlightFlyr will process approved refunds after receiving confirmation from the applicable supplier

Refund Processing Time

Once a refund request is approved:

• The supplier may require additional processing time
• Refunds are generally credited back to the original payment method
• Banks and payment providers may require additional time to display the refunded amount
• The complete refund process may take approximately 60 to 90 days depending on the airline, hotel, supplier, payment provider, and circumstances of the request
• FlightFlyr is not responsible for delays caused by airlines, suppliers, banks, or payment processors

Refund Method

Approved refunds will generally be issued to the original form of payment used during booking.

FlightFlyr cannot process refunds to a different account, card, or payment method unless required by applicable law.

Any currency conversion differences, bank charges, or international transaction fees are the responsibility of the customer.

FlightFlyr Service Fees

FlightFlyr may charge service fees for booking assistance, cancellation processing, refund handling, or post-ticketing services.

These fees may apply in addition to airline or supplier penalties.

Unless otherwise required by law, service fees are generally non-refundable.

Refund-related service fees, if applicable, may be charged on a per-passenger and per-ticket basis.

Flight Changes and Exchanges

Changes or exchanges to confirmed bookings are subject to:

• Airline availability
• Fare differences
• Airline change penalties
• Supplier restrictions
• FlightFlyr service fees, where applicable
• FlightFlyr does not guarantee that a requested change or exchange can be completed

Schedule Changes and Airline Cancellations

If an airline changes, delays, or cancels a flight, the available options will depend on the airline's policy.

Possible options may include:

• Rebooking on another available flight
• Travel credit
• Refund, if approved by the airline
• FlightFlyr will assist customers with available options but cannot control airline decisions

Force Majeure Events

Refunds, cancellations, or travel credits resulting from circumstances beyond the control of FlightFlyr or travel suppliers may be handled according to supplier policies.

Such circumstances may include:

• Natural disasters
• Weather disruptions
• Government restrictions
• Strikes
• Political events
• Health emergencies
• Other extraordinary circumstances

Multiple Airline Itineraries

If your itinerary includes multiple airlines, each airline may apply separate rules regarding:

• Cancellation
• Refunds
• Changes
• Baggage
• Travel credits
• The policies of each airline may differ, and FlightFlyr cannot override supplier rules

Customer Responsibilities

Customers are responsible for:

• Reviewing all booking terms before purchase
• Providing accurate passenger information
• Checking passport, visa, and travel document requirements
• Arriving on time for departure
• Understanding airline and supplier restrictions
• FlightFlyr is not responsible for losses resulting from incorrect information, missed flights, expired documents, or failure to comply with supplier requirements

How to Submit a Cancellation or Refund Request

To request cancellation or refund assistance, please contact our customer support team with:

• Booking confirmation number
• Passenger name
• Reason for cancellation
• Supporting documents, if required
• Our team will review your request and coordinate with the applicable supplier

Contact Us

If you have any questions regarding our Cancellation and Refund Policy, please contact FlightFlyr:

• FlightFlyr
• Website: www.flightflyr.com
• Email: support@flightflyr.com
• Phone: +1 (800) 000-0000